Whether or not you’re home during your cleaning appointment is completely up to you. When you book with Revive Cleaning Network, you’ll be prompted to provide clear entry instructions. If you have a doorman, building access, or a safe spot to hide a key, there’s no need to be present. You’re also more than welcome to stay during the clean if you prefer — just please follow social distancing guidelines. Whatever makes you most comfortable works best for us.

We understand the trust you place in us by welcoming us into your home, and we take that responsibility very seriously. Our team is always careful and respectful with your belongings.

In the unlikely event that something is damaged during a cleaning, please notify us within 48 hours of the completed appointment by email so we can address it right away.

We are 100% pet safe. We only use non-toxic, eco-friendly, and pet-friendly cleaning products that are gentle on dogs, cats, birds, and other household pets. Our team is trained to be mindful around animals and never uses harsh chemicals that could leave harmful residues behind.

We bring our own supplies and most of the equipment needed to clean your apartment, including EPA-registered disinfectants. That said, there are a few items we don't carry:

We do not provide:

• Vacuum;
• Conventional mop and bucket;
• Step stool;
• Toilet brush;
• Specialty products, including (but not limited to):
  • Heavy-duty bathroom cleaners;
  • Wood cleaners;
  • Bleach;
  • Stainless steel cleaners.

If you'd like us to use any of these, just leave them out in plain view with instructions. We're happy to use your preferred products when available.

We bring our own supplies and most of the equipment needed to clean your apartment, including EPA-registered disinfectants. That said, there are a few items we don't carry:

We do not provide:

• Vacuum;
• Conventional mop and bucket;
• Step stool;
• Toilet brush;
• Specialty products, including (but not limited to):
  • Heavy-duty bathroom cleaners;
  • Wood cleaners;
  • Bleach;
  • Stainless steel cleaners.

If you'd like us to use any of these, just leave them out in plain view with instructions. We're happy to use your preferred products when available.

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.

We are currently not accepting any post-construction/renovation requests. We apologize for any inconvenience this may cause.

Absolutely! When booking your appointment online, you'll have the opportunity to leave any notes or special instructions for our team. We do our best to accommodate all requests—if anything needs clarification or falls outside our scope, we'll be in touch to discuss next steps.